service testimonials
Some Kind Words From Our Customers
Posted on GoogleTrustindex verifies that the original source of the review is Google. To whom it may concern, I would like to take a moment to extend a huge thank you and acknowledge the exceptional service we have received from both Winning Appliances Canberra (Jeff) and DBS Appliances (Steve). As part of a kitchen renovation in 2018, we purchased SMEG kitchen appliances from Winning Appliances. This was our first time buying from Winning Appliances, and the appliances were display stock. Since then, we've encountered a couple of issues, such as the oven door shattering in 2022, and more recently, the rangehood stopped working. On both occasions, contacting Winning Appliances and having the work completed by DBS has been an exceptional experience. I particularly wanted to highlight Jeff, who I spoke to over the phone around three months ago. He took the time and care to review our records for the rangehood and provided some ideas on either purchasing new or exploring options to fix it with DBS. Jeff spent a good 30 minutes reviewing the size and models we could consider. Once we got in touch with Steve at DBS, we worked through the model numbers and common faults. With only a few interactions and some photos, he arranged the necessary parts. Once the parts arrived, I was contacted promptly, and a time was swiftly arranged for the changeover. The technicians who arrived were friendly and clearly very skilled, as they efficiently fixed the rangehood in just over an hour. This was a similar experience to the oven door issue we had in 2022. Having bought larger appliances for years, I have never experienced this level of service support with any other brand, even outside of normal warranty periods. SMEG, you now have a brand loyal customer, and the local support in Canberra can be relied upon! Thank you once again for the outstanding service.Posted on GoogleTrustindex verifies that the original source of the review is Google. DBS guy(s) fixed two issue for us recently in Canberra. Fast response, as they came within 1-2 days. Good communication re when they were on their way and they fixed everything without drama. Nice guys as well. 5 Stars.Posted on GoogleTrustindex verifies that the original source of the review is Google. Fantastic customer services. I was timely informed about the time of the service and received confirmation on a day. DBS Appliance Service technicians came on time and provided great service, worked tirelessly until the parts were replaced and appliances were back in function. Highly recommend them.Posted on GoogleTrustindex verifies that the original source of the review is Google. Amazing customer service. Kept me informed when technician would be arriving through emails and texts prior to appointment. Was given an approximate time on the day. Then received a text stating technician would be arriving in 15 minutes. Right on queue the doorbell rang. Technician had the part in the work vehicle, oven fixed in less than 20mins . Excellent. highly recommend DBS for any appliance repairs.Posted on GoogleTrustindex verifies that the original source of the review is Google. Steve and service team have been fantastic! Great job guys.Posted on GoogleTrustindex verifies that the original source of the review is Google. Arrived on schedule, diagnosed the problem in a few minutes, had the part in the truck, repaired and working all within 15 minutes. Very professional. No hesitation in my recommendation of DBS. First rate.Posted on GoogleTrustindex verifies that the original source of the review is Google. These guys are legends! They repaired my coffee machine and didn't even charge me!! I'm so grateful, my wife works from home and drinks so much coffee so was were really bummed out when it broke. I guess it was an easy fixed for them. They even descaled it for us while they had at the shop! Definitely go here if you need a Smeg appliance repaired!Posted on GoogleTrustindex verifies that the original source of the review is Google. I bought a house with an existing SMEG oven. The front glass attachment mechanism broke. I called DBS and they ordered a replacement part. Once it arrived they came and replaced it, and while they were at it, they replaced the oven globes as well. The staff were pleasant and professional. I never received a bill for the work even though I was not the original purchaser and I have no idea if the unit is under warranty. DBS were a joy to work with and I highly recommend their services.Posted on GoogleTrustindex verifies that the original source of the review is Google. I cannot recommend DBS highly enough. Steve organized for Brendan to come out and check out a faulty Smeg range hood. Brendan ordered the required part that day, the range hood was fixed early the next week, knowing that I was under pressure to have it working for a building inspection. There is no comparison between other "Smeg" dealers that I have used previously. The office staff and site staff are definitely the best I have ever dealt with. Highly recommend them, and thank you Steve and Brendan.Posted on GoogleTrustindex verifies that the original source of the review is Google. Fantastic value and service. Highly recommended!
